Technology Services » For Families

For Families

Below, you will find lots of useful information about district technology and resources.

Need help getting online?

LGUSD has a limited number of Chromebooks and Wi-Fi hotspots available to loan for students who would otherwise lack connected devices and/or broadband connections sufficient to fully engage in learning at home. We want to ensure access is available, especially if a student needs to quarantine at home. 
 

How to Request a Hotspot or Chromebook

Only one hotspot is provided per household as one hotspot supports multiple devices. To request a hotspot and/or Chromebook for home use, please complete the form for the relevant school:
 
All students who borrow LGUSD technology must abide by the Student Internet Use Contract. Violations of the agreement may result in disciplinary action or discontinuation of technology access.
 

Other Low-Cost Internet Options

Several internet providers have low-cost offerings.  The options listed below are provided for informational purposes and are not endorsed by LGUSD.
With so much student work being done online we strive to ensure that we have practices in place to safeguard student data. Maintaining student privacy is taken very seriously and each one of us plays a role in protecting personally identifiable student information.  LGUSD has an internal process to review software, services, and sites used by teachers to make sure they legally abide by federal and state laws.  
 

Student Data protections are governed by the following federal laws:

  • AB 1584 / EC 49073.1 - Privacy of Pupil Records
  • CIPA - Children's Internet Protection Act
  • COPPA - Children's Online Privacy Protection Act
  • FERPA - Family Educational Rights and Privacy Act
  • SOPIPA- Student Online Personal Information Protection Act
 
LGUSD has joined as a member of the California Student Privacy Alliance (CSPA). The CSPA is a collaboration of California school districts that share common concerns around student privacy. The goal of the CSPA is to set standards of both practice and expectations around student privacy such that all parties involved have a common understanding of expectations.

If you have any questions or concerns, please feel free to contact us.
With students spending so much time online we want to make sure that students take ownership of their digital lives. To that end, teachers teach the digital citizenship curriculum from Common Sense Media and Google's Be Internet Awesome
 
Additionally, Common Sense Media has a series of Parents' Ultimate Guides covering topics from TikTok to Minecraft that you may find helpful to reinforce what students learn in school. 
 
We recommend all families establish a Family Media Agreement to establish a healthy media diet and manage screen time. 
 
 
See below for a list of articles pertaining to support your understanding of screen time:

Here are some things you can do to assure that your Chromebook will provide the best performance possible:

Location

  • Sit close to your home router for the best wifi connectivity
  • Lagging and freezing usually indicate a problem with your internet connection. Move to an area with a more stable connection to see if this helps. 
  • Check the speed of your Internet connection
 

The exterior of the Chromebook

  • Make sure nothing is covering the microphone or camera such as a piece of tape or paper.
    • The microphone is a small hole located on the top of your screen, next to your camera.
  • Removing any stickers on or around your camera may help as well
During the School Weekly
  • Restart your Chromebook daily
    • This means turning the Chromebook off and back on at least once every 24 hours.  This can help ensure your cache is cleared on a regular basis and can ensure configuration updates are kept up to date.
  • Regularly close unneeded tabs, applications, and extensions.

Clearing the Chromebook’s cache/cookies:

  • On the Chromebook, open Google Chrome.
  • At the top-right, click the 3 Dots > More tools > Clear Browsing Data.
  • In the box that appears, select Time Range > All time.
  • Next to 'Cookies and other site data' and 'Cached images and files', tick the boxes.
  • Click Clear data.
    • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
    • If you turn on sync in Chrome, you’ll stay signed into the Google Account that you’re syncing to in order to delete your data across all your devices.
    • Some sites may seem slower because content, such as images, will need to be downloaded again.

Troubleshooting your Camera:

  • If your camera is not functioning properly, check to see if it turns on by opening the camera application on your Chromebook. If the camera does not come on, nor a small white light on the side of the camera, then there’s likely a problem with the device. If you are having issues with a school-owned loaner Chromebook, you can request a replacement.

Test your Microphone and Webcam

Updating Google Chrome

  • Type chrome://help on the Chromebook’s browser bar and click enter. It will open up the About Chrome page.
  • From there, follow the directions that say “To see if your device is up to date, go to Chrome OS Settings”.
  • In the next box that pops up, click on Check for Updates.
  • Your Chromebook will then look for updates and ask to restart to apply them.
    • Here’s the link with the information from Google as well.
  • If you continue having problems, you can remove the account from the Chromebook and re-add it.
  • Minimizing the number of devices that are performing bandwidth-intensive activities on your home network

Here are some things that will affect the performance of a Chromebook:

  • Network Connection
    • Hotspot
      • Hotspots require a strong cellular signal to function properly. If there are no “full bars” of cellular service due to environmental issues or the coverage area of the carrier, there will be a decrease in bandwidth or the hotspot just won’t function at all.
      • Hotspots can conflict with home WIFI and make both systems (home and hotspot) less functional
        • Moving close to a window, door, or even outside can often help with improving the cellular signal and may increase the network speed and connection.
    • Home Networks
      • Router: Many families will purchase the least expensive router available for their home connection. The quality and age of a router can have an effect on the reliability and speed of a WIFI home network.
        • Router settings can become corrupted and may need to be reset (speak with your Internet Service provider for support). This can lead to slowdowns, outages and general network failures.
          • How close or far someone is from their home router can have an effect on the speed of the network connection. Even with many bars of WIFI connectivity, the actual download and upload speed may be decreased significantly if the device is far from the router.
  • Chromebooks
    • Chromebooks are inexpensive devices (compared to a full computer) so the components are “low end” in general.
    • The processor of a $250 Chromebook was not initially designed for streaming multiple video streams at the same time, such as in a Zoom meeting
    • Age - The age of a Chromebook can have an effect on it’s processor speed and performance with different applications
  • Internet Service Provider (ISP) and services like Zoom, Google, Clever, etc.
    • Service providers are being overwhelmed by the large increase in usage of their service. There are unplanned outages, both short and long in duration, and slowdowns of all types.
      • There is not much anyone can do about service outages and slowdowns, other than be aware of them and keep trying.
    • You can see what online services are having current outages by accessing DownDetector

Other Resources