SBAC - Troubleshooting

Adjusting Volume for MacBooks

If you are using MacBooks for the test, please have your students adjust the volume before they run the test. Adjusting the volume during the test may cause the test to generate an error. If you encounter the error you will need to log out of the test and try again.
 

Disabling Pop-Up Blockers in Safari for Test Administration

  1. Open Safari. Then from the menu at the top of the screen choose Safari -> Preferences
  2. The Safari Preferences window will appear. Choose the tab at the top of that window marked Security
  3. In the Web content: section uncheck the box that states: Block pop-up windows
You should now be able to go to the test administration site and be able to open all windows used for the test. If you want to use another browser for test administration please submit a job ticket at help.lgusd.net

Chromebook Troubleshooting:

To remove a student's Chromebook from the Kiosk Mode:

  1. Click the Close Secure Browser button in the upper, right-hand corner of the Chromebook screen
  2. If that doesn't exit the Secure Browser, restart the Chromebook

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MacBook Troubleshooting:

How to Turn off Widgets & Spaces

Each student must individually disable Widgets & Spaces on their own MacBook Account before the Secure Browser will allow them to login
 
For Macbooks running Snow Leopard (The login screen will have a starfield in the background)
 
Have the students login to their accounts and do the following:
  1. Click on the Apple at the top left corner of the screen and choose System Preferences from the drop down menu. 
  2. Choose Expose & Spaces




  3. Change all drop down menus under the Expose tab so they show a dash.






















  4. Click on the Spaces tab and make sure that Enable Spaces and Show Spaces in menu bar are not checked.









  5. Click on the Show All button to see all of the system preferences once again.
  6. Choose Keyboard





  7. In Keyboard Shortcuts, select Expose and Spaces from the left column and then make sure all boxes are unchecked for Expose in the right column.





 
 
 
 
 
 
 
 
 
For Macbooks running Mavericks  (The login screen will NOT have a starfield in the background)
 
Have the students login to their accounts and do the following:
  1. Click on the Apple at the top left corner of the screen and choose System Preferences from the drop down menu. 
  2. Choose Mission Control



     
  3. Uncheck all boxes and make sure all drop down menus have a dash:














  4. Click on the Hot Corners button at the bottom left corner and make sure that all drop down menus have a dash:









  5. Click OK then click on the Show All button to see all of the system preferences once again.
  6. Choose Keyboard






  7. Select Shortcuts from the top tab, Mission Control from the left column and then make sure all boxes are unchecked in the right column.


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Itunes Launching During SBA Testing

An issue has been identified that if a student presses certain function keys that it will launch iTunes. In order to prevent this, the student should do the following before taking the test.
 
  • The student should:
    • open the System Preferences located in the Apple menu
    • click on the Keyboard icon
    • check – Use all F1, F2, etc. keys as standard function keys

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How to Disable ItunesHelper

If the student starts iTunes for the first time, it adds a login item called iTunesHelper. This application will start at login and will run in the background. This application will need to be removed and before the student can access the secure browser.

Follow these steps if a student gets the " Disable ItunesHelper" error while trying to start up the Secure Browser:
  1. Have the student go to the Apple at the top left corner of the screen and click on it
  2. From the drop down menu, go to System Preferences
  3. Click on Accounts
  4. Have the student select his or her name
  5. Choose Login Items from the tabs in the right column
  6. Select the iTunesHelper item from the list (refer to the screenshot below)
  7. Press the Minus button below the list of Login Items to remove it from the list
  8. Close the Preferences Window then have the student logout/login

Attached is a screenshot of the Accounts page with ITunesHelper selected.